Here below is an actual letter we at 1-800-4clocks.com received from a grandfather clocks customer who recently purchased a really nice cable-driven Howard Miller grandfather clock for his Father as a very special gift. Read it, enjoy, and think.
I wanted to thank you for all of your help with placing my order. I received the clock yesterday and as you said, setting it up was pretty easy. Even easier than I expected it to be. I should also let you know that your delivery service was great. They arrived exactly when they said they would, which gave me time to get everything set up before my dad got home from work.
When my dad got home from work I presented the clock to him and he was overwhelmed. Tearing up, he told me that he had abandoned his dream of ever owning one because of all life’s other financial demands. He was simply stunned.
But what really showed how special it was is how much he knew about the clock without even looking at the manual. He immediately identified it as a Howard-Miller. When the clock gonged on the hour, he immediately identified it as the “Big Ben Gong”. He knew the difference between the the three chimes and even began telling me about their origins. He looked inside the casing and was able to explain to me how the moon dial worked, which gears and weights operated the chimes and the gong and the clock mechanism itself, and even knew why and how to wind it.
I knew he’d always wanted one, but I never knew just how much this man loved clocks.
So thank you again for your help. I offer my best wishes that your family and business stay healthy and thrive this Christmas and in the new year to come.
P.S. Attached is a picture. Sorry it came out a bit blurry.