Grandfather clocks

Dear Mr Howard Miller

09.27.10

As an Authorized Dealer for Howard Miller Clocks, and especially as one with a toll-free number, we get many many calls from customers, frequently claiming they they think they are calling Howard Miller, when it’s quite obvious in many circumstances simply a preference to call a toll-free number when looking for Howard Miller Clocks information about xyz. Usually the giveaway to us, after asking “Is this Howard Miller?”, is when the very next question is “Well, then, do you have a toll-free telephone number for them?”. For anyone out there who is wondering, Howard Miller does NOT currently have a toll-free number to service existing or past customers.

So we were more than a little surprised when a new customer sent us a personal check made out to 1-800-4CLOCKS for the purchase of one a Howard Miller clock, also included a letter addressed to Dear Mr. Miller. While it was less than one in 10,000, it was still a surprise that someone we had spoken with, and who new us a 1-800-4CLOCKS.com, and had discussed various grandfather clocks not only by Howard Miller but also by other grandfather makers, would then go ahead and make this mistake. The person was also told we were an Authorized Dealer for Howard Miller, not only floor clocks but grandmother clocks, mantel and wall and atomic clocks too.

Not to mention that Mr. Howard Miller, who founded the Howard Miller Clock Company, after leaving Herman Miller Furniture (the Company his father, Herman Miller, had founded), died some number of years ago. The Miller name does however live on at Howard Miller, as Buzz Miller, a son of Howard Miller, is the current CEO of Howard Miller, which is nowadays making both clocks of all types and is making a full court press into the residential furniture marketplace.

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