Grandfather clocks

Howard Miller Grandfather Clocks Warranty Information

11.30.09

Howard Miller’s Grandfather Clocks LIMITED WARRANTY

This product has been manufactured using only the very finest of materials and has been thoroughly tested prior to leaving our manufacturing facility.

Howard Miller warrants to the original consumer/purchaser or recipient that this product will be free from defects in material and workmanship under normal use and service for a period of two years from date of purchase.  Howard Miller’s obligation under this warranty shall be limited to repairing the product with new or renewed components or, at its option, replacing it with a new or renewed product.  This warranty does not include damage to product or components resulting from abuse, accident, alteration, climatic/environmental conditions, damage beyond normal use, freight damage, mishandling, misuse, or unauthorized repair.

HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

SERVICE INFORMATION

Before pursuing service, ensure that all instructions provided with your Howard Miller product have been carefully followed. These instructions will provide detailed information to answer most questions. Contact the Howard Miller web site (www.howardmiller.com) for a list of frequently asked questions that may conveniently resolve your problem or answer your questions.

In the unlikely event that your clock appears to be malfunctioning or requires repair, in NORTH AMERICA please call one of our Repair Technicians at (616) 772-7277 (extension #386). OUTSIDE NORTH AMERICA please call your distributor or agent. If they determine that the problem cannot be easily resolved, they will help locate a Service Center in your area.

Before calling, please have the following information available. The model number and serial number can be found on the Product Information Label (see General Information.) Model Number: ______________ Serial Number: ______________ Date Purchased: ______________ Where Purchased: ______________ Brief Description of Problem:____________________________________________________________________

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Please also have these instructions and the sales receipt or other comparable proof of original purchase available at the time of your call.

Most problems can be quickly resolved without returning the clock for service.

PROCEDURES TO OBTAIN REPAIR SERVICE

1. Contact the Dealer from whom you originally purchased the Howard Miller product or a Howard Miller Service Center.  Service charges will not be paid by Howard Miller for any repairs not performed by a Howard Miller Service Center.

2. You will be required to provide a copy of the sales receipt or other comparable proof of original purchase to obtain warranty service.

3. Provide the Dealer/Service Center with the Howard Miller model number and serial number and a complete description of the problem.

The Dealer/Service Center will make arrangements with you to service the product and/or to order any required parts from Howard Miller.

4. Howard Miller Dealers and Service Centers do not need prior authorization for service and repairs. The Dealer/Service Center will provide the necessary service and charge the party responsible within the guidelines of the limited warranty.

5. Return Authorization is required for all returns to Howard Miller. If you have been given authorization to return the product to Howard Miller, you will be provided with a Return Authorization number (RGA#).

Please include this Return Authorization number, above your name, on the address label. Also include a copy (original receipts should never be submitted as they can not be returned) of the sales receipt or other comparable proof of original purchase. Returns without prior authorization or proof of purchase may be subject to additional charges and delays. If a return is necessary, please package clock in the ORIGINAL packaging. Failure to properly pack the clock may cause damage that is not covered under warranty.

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NON-WARRANTY REPAIR SERVICE

Charges will result for repair services if a sales receipt or other comparable proof of original purchase is not provided, if instructions were not followed, if the product is beyond the Limited Warranty period or is otherwise outside the scope of the Limited Warranty.

MINOR ADJUSTMENTS NOT COVERED UNDER WARRANTY The following minor adjustments are not covered under this warranty. Repair service and/or parts to correct these adjustments are at the consumer’s expense.

1. “Set-Up”.   Set-Up instructions have been provided with your Howard Miller product.  (As a Customer of 1-800-4CLOCKS, you may well be eligible for our FREE IN-HOME Set-up).

2. Mechanical Movement Oiling and Cleaning. The movement in your clock is a mechanical mechanism and, therefore, requires periodic oiling and cleaning depending on climatic and environmental conditions.

Under normal conditions a movement requires oiling with high quality clock oil approximately every two years from the date of purchase.

Please contact a qualified clock repair person or Howard Miller Service Center for this service.

3. Replacement of Suspension Spring. Replacement instructions have been provided with your Howard Miller product. Please return broken suspension spring to Howard Miller for proper identification. Replacement suspension springs are available from Howard Miller.

4. Pendulum, Timing, and Chime/Strike Hammer Adjustments. Instructions for these adjustments have been provided in this publication.

FREIGHT DAMAGE NOT COVERED UNDER WARRANTY It is the responsibility of the consignee to claim any freight loss or damage directly with the carrier. If the carton indicates signs of “visible damage”, instruct the driver to note the damage on the freight bill. If the carton contains “concealed damage”, notify the carrier and request in writing within 14 days of product receipt a carrier inspection and damage report. Failure to notify the carrier within 14 days of product receipt may waive your rights to a damage claim.

WE HOPE THIS IS AS CLEAR TO YOU AS IT IS TO US AT 1-800-4CLOCKS ;) .  Have questions?  Feel free to call us any time at 1-800-4CLOCKS (1-800-425-6257).

Howard Miller

11.26.09

Howard Miller History or Howard Miller Clocks History.

Did you know that Howard Miller was the son of a man named Herman Miller, whose super high quality furniture Company bore his name and still does this day.  Howard Miller decided he wanted to make his own mark on the world, and succeeded, especially in regard to grandfather clocks.  This subject comes up often with visitors to our Clocks Stores!

Herman Miller’s and Howard Miller’s Factories are just across the street from each other in Zeeland, Michigan.  Many of our customer are VERY surprised when this point comes up.  Herman Miller actually produced clocks in small quantities before the Howard Miller brand was born.  We have one great banjo clock from this period.  We believe these clocks to be highly collectible!

Incomparable workmanship. Unsurpassed quality. A quest for perfection. It’s what Howard C. Miller insisted on when he founded the company back in 1926, at the age of 21.

Even then, Howard Miller understood the need to create products that would be steeped in quality and value. He expected nothing less than the best. And it was only under those strict conditions that he allowed his name to grace every clock manufactured at our sprawling facility in Zeeland, Michigan.

Howard Miller was schooled in the fine art of clockmaking by his father, Herman, in the Black Forest region of Germany. Howard developed into a visionary whose keen sense of innovation spawned a tradition of excellence that has been uncompromised through three generations.

While the early years focused on the manufacture of chiming wall and mantel clocks, Howard Miller also produced trend-setting avant garde clocks that stand today in collectors’ galleries. During World War II, Howard Miller joined forces with the Ford Motor Co. to produce anti-aircraft covers. In the 1960s, the company turned its attention to grandfather clocks, eventually earning the company the title of “World’s Largest Grandfather Clock Manufacturer.”

In 1989, Howard Miller began creating collectors cabinets with the same attention to detail and craftsmanship inherent in their clockmaking.

Fashioned from glass and hardwoods, the cabinets are ideal for displaying heirlooms, plates, glassware and other collectibles.

As part of the company’s continuing effort to bring customers only the best in handcrafted products, Howard Miller recently acquired three companies:

The Hekman Furniture Company produces a strong cadre of carefully sculpted hardwood pieces that range from 18th and 19th Century reproductions, to contemporary products featuring fine metals and exotic woods. The Woodmark Company makes fine upholstered pieces. And the exquisite movement in many clocks we offer is made by Old World craftsmen employed by the Kieninger Company of Germany.

While Howard Miller products might once have been primarily considered as gifts for weddings, anniversaries and retirements, the company’s expanded line of offerings is enticing more and more buyers who simply desire quality timepieces and furniture in their homes and businesses — no occasion required.

Howard Miller offers hundreds of items to complement any decor ranging from portable alarm clocks to desk sets to wall and mantel clocks to collectors cabinets to limited edition grandfather clocks. And in price ranges that may surprise you – from $5 to $15,000.

No matter the price of the purchase, you have the same assurance that Howard C. Miller provided when he began offering clocks more than 70 years ago:

That quality be reflected both in the products we create, and in the people whose artistic talents we rely on to manufacture them.

The legacy left by Howard C. Miller isn’t an easy one to emulate. But it’s the only way we know of doing business. Incomparable workmanship.

Unsurpassed quality. A quest for perfection.  1-800-4CLOCKS.com is proud to partner with Howard Miller Clocks in bringing the finest howard miller grandfather clocks, howard miller wall clocks, howard miller mantel clocks, atomic clocks and so much more to the public at large.

We are proud to be a Howard Miller Authorized Dealer!

Antique Grandfather Clocks

11.21.09

Antique Grandfather Clocks offer a piece of history.  Not only the history of time and timekeeping, but also a physical connection to the past.  Heirloom quality grandfather clocks can be passed from generation to generation, and grandfather clock owners can take great pride and comfort  in knowing that their grandfather clock is like a living connection spanning, potentially, centuries.

If you are not the lucky beneficiary of a high quality antique grandfather clock, and you are shopping for GrandfatherClocks, one might want to consider whether it is worthwhile to purchase an antique grandfather clock or whether to buy a new one from one of the high-end clock makers like Howard Miller Clocks, Hermle Clocks, Ridgeway Clocks, or Bulova Clocks.  Each approach has its pros and cons, and in many cases individual timepiece and clock collectors may have their wants and needs based on exogenous factors.

Antique GrandfatherClocks clocks have the advantage, assuming the clocks are all original, of being highly collectible, and potentially having a rich history themselves.  For example, one grandfather clock near me right now was special ordered from Tiffany & Company by the Founder of Coca Cola as a gift to his daughter.  The daughter lived in a well known hotel in her later years, and allowed the clock to be in the Lobby of a well known Atlanta hotel for many years.  Upon her death, she bequeathed the clock to a Church, which had it in its rectory for many many years.  In recent years, the Church decided for whatever reason that it wanted to sell this grandfather clock, and the lucky buyer of this historic grandfather clock happened to be in the right place at the right time.  Now could any new grandfather clock have a story behind it like that?

So why would any grandfather clocks buyer think about buying a new grandfather clock instead of an antique grandfather clock.  The reasons are many and varied, especially in this season where individuals are looking avidly for grandfather clocks discounts and for a grandfather clocks sale.  To purchase an antique grandfather clock, a buyer really needs to know what he or she is doing, or there is a high likelihood one may either overspend in general on a clock, or more likely, not get what they really think they are getting.  Reproductions of grandfather clocks or outright counterfeits are not that unusual.  Clocks that are not all original, but rather parts of different clocks put together as one, known as marriages, can make a grandfather clock relatively worthless, or at least devalued to a small fraction of its monetary worth otherwise, from a collectibility standpoint.

Also, in terms of the features of a clock, not to mention the condition of the clock case and movement, can mean an antique will be significantly more expensive for a grandfather clock purchase for a comparable looking and sounding clock.  Antique grandfather clocks will not have automatic nighttime shutoff, something introduced relatively recently as one of the grandfather clock features.  It is unlikely one will find a triple-chime grandfather clock, unless one is willing to pay 2-3-5+ times the price for a comparable looking clock.  A working moondial, or even having a moonphase that rotates, is a feature on most new grandfather clocks. Having that on an antique grandfather clock will add significantly to the cost.

Want a contemporary grandfather clock?  Well, then your choices are pretty much limited to the newer ones.

Probably the biggest distinction and point to be mindful of when shopping for a grandfather clock is that an antique clock has the potential to be both a money pit and an ongoing headache, with much higher repair and service bills.  This does not even include the fact that there may also be restoration costs and that fact that it is much harder to find someone (one of the reasons it is so much more costly) who can work on antique grandfather clocks.  The potential for wood restoration, where a furniture or cabinetry expert, or possibly someone who works with inlay, may also be an added cost and consume a lot of time.

Any antique clock should be bought recognizing that there is a reasonable chance that it may end up being what we call a project clock, which requires a series of efforts over time with different experts.

Advantages to antique grandfather clocks are they they are general louder, assuming one finds this to be a benefit, and if one gets a good deal on an antique grandfather clock that is the genuine article, it is likely to hold its value better, and also more likely, in our opinion, to increase in value  over time.

Interestingly, when factoring in the above issues, which we don’t think many grandfather clocks shoppers do anyway, the vary large majority of grandfather clock and grandmother clock shoppers tend to go for new clocks, both said that they know they will be working “out of the container” and they no there will be no surprises.  The rich features of the new clocks help too.  And there are more easy choices to go with ones home decor or while doing interior decorating or interior design.

Regardless, there is one common denominator among grandfather clocks shoppers.  A grandfather clocks discount and a grandfather clocks sale is always welcome and sought after by shoppers of all kinds of clocks.  Go figure.

Grandfather Clocks Plans

11.20.09

Over the years, many individuals have enthusiastically built grandfather clocks from grandfather clocks plans.  Sometime these plans for grandfather clocks came as a part of grandfather clock kits, including mechanical movements and weights and a pendulum and clock key, and at other times people have actually built the cases themselves from scratch using the grandfather clock plans only, and clock movements and other horological clock essentials from individual suppliers of clock parts.

Companies like Mason and Sullivan, which no longer exist, published many clock plans, and individual grandfather clocks and wall clocks (especially banjo clocks) and mantle clock enthusiasts built many mantel clocks and wall clocks and grandfather clocks from their plans.  The plans which came with parts almost always included mechanical german grandfather clocks or wall clocks or mantle clocks movements made by Hermle, which were also generally stamped Mason & Sullivan on the back of each individual movement.  They also made plans for grandmother clocks.

Some companies, like Kuempel Chime Clocks, sold both individual clocks made to order.  They also sold very popular grandfather clock kits with german grandfather clocks that had Kieninger grandfather clock movements.  In additional, they had kits and plans for mantel clocks and wall clocks too, again of German origin.  Unfortunately, this great company we believe went out of business not too long ago, within, we believe, the last couple of years.

We have as a goal to track down grandfather clocks plans and banjo clocks plans in particular.  Wall clocks plans too.  We know there were several Simon Willard and Aaron Willard banjo clock plans that are floating around out there.

We also want to offer more by way of grandfather clock kits, and are looking for companies which we feel are of high enough quality that we can partner with them, representing their line of grandfather clock kit parts.  After Kuempel Clocks demise, we have yet to find a suitable candidate.

If anyone has any grandfather clock plans or plans for wall clock, banjo clock plans or mantel clocks, please let us know.  We would be delighted to post the grandfather clocks plans and others on our website for everyone to enjoy.  We want your input.

We hope to hear from many of you!

Howard Miller and Floor Clocks

11.11.09

There is no doubt that Howard Miller, the Company that makes Howard Miller Clocks, and is probably best known for their Howard Miller Grandfather Clocks, is considered by many to be among the if not the highest end grandfather clock brand on the market today.  Howard Miller has certainly shown that to be true in market share, although our sense is that other high quality brands (we will gloss over the the cheap imitation brands and clocks for the moment) have been making inroads in market share.

Interestingly, Howard Miller has almost always used the preferred term of Floor Clocks instead of Grandfather Clocks.  To us a Floor Clock and a Grandfather Clock, whether by Howard Miller or Hermle or Ridgeway or Kieninger or Bulova, are synonomous.  We’ve never been quite sure why Howard Miller Clocks has chosen Floor Clocks as its clearly preferred term.  We should point out that given their success in the marketplace, who are we to really question this strategy.

We wonder how many people actually search on the internet for Floor Clocks instead of grandfather clocks.  We know the Brits are fond of tallcase and longcase clocks as the terms of choice, but our guess is that people in the UK prefer antique clocks to a much higher degree than people in the USA.

Is the term Floor Clock the first one that comes to mind when thinking about a grandfather clock.  We would very much like to know!  Does it roll off the tongue?  Is grandfather clock a poor second choice to describe a grand father clock?  Please add comments and leave your opinion.

We also wonder about mantle clocks vs. mantel clocks.  More and more we see people using the mantle clocks spelling of the word.  Both are correct.  What’s your opinion.  We’d like to know!  Please share it with us any time you lie.

My Grandfather’s Clock Song

11.01.09

We are very pleased to announce that we will soon be adding the famous My Grandfather Clock Song sung by a great group, which will be posted for your listening pleasure on our website 1-800-4CLOCKS.com.  This song, written by Henry Work Clay in 1876, is responsible for popularizing the term grandfather clocks starting from then and increasing through to the present time.

It was not until some time after 1876 when Henry Clay Work wrote “My Grandfather’s Clock” – and known by many as The Grandfather Clocks Song – which became extremely popular especially in the USA, and gradually replaced the names of long case and tall case clocks to grandfather clocks to most people. The Chorus of the Grandfather Clock Song is perhaps the part that will look and sound most familiar to people.

The Chorus is:

Ninety years without slumbering,

His life’s seconds numbering,

It stopped, short, never to go again, when the old man died.

First Verse:

My grandfather’s clock was too large for the shelf,

so it stood ninety years on the floor.

It was taller by half than the old man himself,

though it weighed not a pennyweight more.

It was bought on the morn of the day he was born,

and was always his treasure and pride.

But it stopped, short, never to go again, when the old man died.

Second Verse:

In watching its pendulum swing to and fro,

many hours had he spent while a boy.

And in childhood and manhood the clock seemed to know,

and to share both his grief and his joy.

For it struck twenty four when he entered at the door,

with a blooming and beautiful bride,

But it stopped, short, never to go again, when the old man died.

Third Verse:

My grandfather said that of those he could hire,

not a servant so faithful he found.

For it wasted no time and had but one desire,

at the close of each week to be wound.

And it kept in its place, not a frown upon its face,

and its hands never hung by its side.

But it stopped, short, never to go again, when the old man died.

Fourth and Last Verse:

It rang an alarm in the dead of the night,

an alarm that for years had been dumb,

And we knew that his spirit was pluming for flight,

that his hour of departure had come.

Still the clock kept the time, with a soft muffled chime,

as we silently stood by his side.

But it stopped, short, never to go again, when the old man died.

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